Welcome to Instant Contacts

INSTANT CONTACTS — PRIVACY POLICY

# Instant Contacts Privacy Policy  

Effective Date: March 26, 2026

Thank you for using Instant Contacts (“we”, “our”, or “us”).

This Privacy Policy explains how Crimson Global Ltd (Company No. 14018900), registered at County Hall, Belvedere Rd, London SE1 7PB, United Kingdom, United Kingdom, handles your information when you use the Instant Contacts mobile application, website, and related services (the “Service”).

By using Instant Contacts, you agree to the practices described in this Privacy Policy.

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## 1. Who We Are

Instant Contacts is operated by:

Crimson Global Ltd  

Company No. 14018900  

Registered Office: 20 Buxton Avenue, Great Yarmouth, Norfolk, NR31 6HG, United Kingdom

If you have questions about this Privacy Policy, you can contact us at:

📧 instantcontacts@crimson.global

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## 2. Information We Collect

### Current App Functionality

At this time, Instant Contacts is designed so that your contact notes and related information can remain stored locally on your device, unless and until optional sync, backup, or account-based features are introduced.

Depending on the version of the app and features you choose to enable, the app may process information such as:

- Contact names or nicknames you enter

- Social media usernames (such as Instagram usernames) that you choose to record

- Personal notes you write about your contacts

- Tags, labels, or categories you create

- Dates or reminders for when to next contact someone

- Notification preferences

- Basic app settings and preferences

### Future / Optional Features

In future updates, we may introduce optional features such as:

- User accounts

- Cloud sync

- Backups

- Cross-device syncing

- AI-assisted suggestions or reminders

- Data export/import

- Third-party integrations

If we do, we may process additional information needed to provide those features, and we will update this Privacy Policy accordingly.

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## 3. How We Use Your Information

We may use your information to:

- Provide the core functionality of the app

- Save and organise your notes, tags, and reminders

- Trigger reminders or local notifications you request

- Sync or back up your data (if such features are enabled in future)

- Generate requested summaries, suggestions, or productivity insights (if AI or analytics features are introduced)

- Improve app performance, reliability, and user experience

- Maintain security and prevent misuse

- Comply with legal obligations

- Enforce our Terms of Use

We only use the information necessary to operate and improve the Service.

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## 4. Local Storage and Device Data

Where the app currently operates using local-only storage, the information you enter is stored on your device and is not transmitted to us.

If future versions add cloud sync, user accounts, or backup functionality:

- Your data may be securely transmitted and stored on our servers or trusted service providers

- We will update this Privacy Policy before or when those features become available

- We will request any permissions or consents required by applicable law or platform rules

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## 5. Third-Party Services and Future Integrations

Instant Contacts may currently or in future use third-party providers and platform services to support the Service, including:

- Apple App Store (distribution, billing, subscriptions)

- Apple Push Notification services (for reminders or alerts)

- Cloud hosting providers

- Analytics providers

- Crash reporting tools

- Authentication providers

- Customer support or communications tools

- AI service providers (if future AI features are introduced)

At present, some of these services may not be active in the app. If and when they are used, they will only be used as needed to provide or improve the Service.

Your use of third-party services may also be governed by their own privacy policies and terms.

We are not responsible for the privacy practices of third-party services outside our control.

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## 6. Notifications and Reminders

If you enable reminders or “next contact” notifications, the app may use your device’s notification permissions to send you reminders you request.

You can manage or disable notifications at any time through:

- The app’s settings

- Your device’s system notification settings

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## 7. AI and Automated Features (Current or Future)

Instant Contacts may in future offer AI-assisted or automated features, such as:

- Suggested follow-up reminders

- Contact prioritisation suggestions

- Smart tags or categories

- Summary generation

- Suggested prompts or talking points

- Pattern recognition based on your usage

If enabled, these features may process the information you choose to store in the app in order to generate results.

Any AI-generated suggestions are provided for informational and productivity purposes only and may be incomplete, inaccurate, or unsuitable for your circumstances.

You remain fully responsible for how you use or act on any suggestions.

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## 8. Legal Basis for Processing (Where Applicable)

If you are located in the UK, EEA, or another jurisdiction that requires a legal basis for processing personal data, we may process your information on one or more of the following bases:

- Performance of a contract — to provide the Service you request

- Legitimate interests — to improve, secure, and maintain the Service

- Consent — where required, such as for optional notifications, certain integrations, or future optional features

- Legal obligation — where we are required to comply with law

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## 9. Sharing of Information

We do not sell your personal data.

We may share information only as reasonably necessary with:

- Service providers helping us operate the Service

- Cloud infrastructure providers (if sync/backup features are enabled)

- Analytics or crash reporting providers (if used)

- AI providers (if you choose to use future AI features)

- Legal or regulatory authorities where required by law

- Successors in the event of a merger, acquisition, reorganisation, or sale of assets

We require service providers to handle data only for authorised purposes and with appropriate safeguards.

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## 10. Data Retention

If your data remains stored locally only, retention is primarily controlled by you on your device.

If future cloud or account-based features are introduced, we will retain your data only for as long as necessary to:

- Provide the Service

- Maintain backups or syncing

- Comply with legal obligations

- Resolve disputes

- Enforce our agreements

Retention periods may vary depending on the feature and legal requirements.

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## 11. Your Rights and Controls

Depending on your location and applicable law, you may have rights to:

- Access your data

- Correct inaccurate data

- Delete your data

- Export your data

- Restrict or object to certain processing

- Withdraw consent where processing is based on consent

If the app is operating in local-only mode, you may be able to manage or delete your data directly within the app without contacting us.

If future cloud or account features are introduced, we will provide appropriate tools or support channels to help you exercise these rights.

To make a privacy-related request, contact:

📧 instantcontacts@crimson.global

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## 12. How to Delete Your Data

Instant Contacts includes an in-app Clear All Data control.

To delete your stored app data:

1. Open Instant Contacts

2. Go to Settings

3. Open Data Management

4. Tap Clear All Data

5. Confirm the deletion when prompted

This is intended to remove the data stored by the app from your device for the app’s local storage environment.

If future versions of the app add cloud sync, backups, or accounts, additional deletion steps may be required, and this Privacy Policy and the in-app guidance will be updated accordingly.

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## 13. Data Security

We take reasonable technical and organisational measures to protect information processed through the Service.

However, no app, device, storage system, or transmission method can be guaranteed to be 100% secure.

You are responsible for:

- Securing access to your device

- Keeping your device software updated

- Using device-level protections such as passcodes, Face ID, or Touch ID where available

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## 14. Children’s Privacy

Instant Contacts is not intended for children under the age of 13 (or a higher age where required by local law), and we do not knowingly collect personal data from children in violation of applicable law.

If you believe a child has provided personal data inappropriately, please contact us and we will take appropriate steps.

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## 15. International Transfers

If future cloud, analytics, AI, or support providers process data in countries outside your own, your information may be transferred internationally.

Where required, we will use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

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## 16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do:

- The Effective Date above will be updated

- Material changes may be communicated via app updates, in-app notices, website updates, or other appropriate methods

Your continued use of the Service after an updated Privacy Policy becomes effective means you accept the updated policy, to the extent permitted by law.

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## 17. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy please contact us at instantcontacts@crimson.global

# Instant Contacts — Delete All Data Guide

You can delete all data stored by Instant Contacts directly inside the app.

### To delete all app data:

1. Open Instant Contacts

2. Go to Settings

3. Tap Data Management

4. Tap Clear All Data

5. Confirm when prompted

This will remove the data stored by the app from your device, including items such as:

- Contact notes

- Usernames or social handles you entered

- Tags and labels

- Reminder data

- Saved preferences and app-specific stored records

### Important

- This action may be permanent and may not be reversible.

- If future versions of Instant Contacts introduce cloud sync, accounts, or backups, additional deletion options may be provided and this guide will be updated accordingly.

### Need help?

If you need assistance, contact:

📧 instantcontacts@crimson.global

# Instant Contacts Terms of Use  

Effective Date: March 26, 2026

These Terms of Use (“Terms”) govern your access to and use of the Instant Contacts mobile application, website, and related services (collectively, the “Service”).

The Service is provided by Crimson Global Ltd (Company No. 14018900), a company registered in England and Wales, with registered office at County Hall, Belvedere Rd, London SE1 7PB, United Kingdom (“Crimson Global”, “we”, “our”, or “us”).

By downloading, accessing, or using Instant Contacts, you agree to be bound by these Terms. If you do not agree, do not use the Service.

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## 1. Eligibility

You must be at least the age required by applicable law in your jurisdiction to use the Service and to consent to data processing.

If you are under the age of majority in your jurisdiction, you may only use the Service with the involvement and consent of a parent or legal guardian, where permitted by law.

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## 2. Description of the Service

Instant Contacts is a personal contact management and relationship tracking tool designed to help users record, organise, and review information about personal or professional contacts.

The Service may include features such as:

- Contact note-taking

- Social media username tracking

- Tags and categories

- Reminder scheduling or “next contact” prompts

- Search and filtering

- Data export tools

- Optional integrations with third-party services

- Optional AI-assisted suggestions or productivity features

Features may change over time and may vary by device, platform, location, or subscription tier.

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## 3. Personal Use / No Guarantee of Relationship Outcomes

Instant Contacts is provided for personal productivity, networking, and relationship management purposes only.

We do not guarantee that use of the Service will:

- Improve your relationships

- Increase responses from contacts

- Lead to business opportunities

- Improve networking outcomes

- Improve sales or conversion outcomes

- Prevent missed follow-ups

- Produce accurate or effective reminders or suggestions

You are solely responsible for how you use the Service and any decisions you make based on information stored in or generated by the Service.

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## 4. User Accounts and Access

Some features may be available without an account. Other features may require you to create an account, sign in, or enable cloud sync.

If you create an account, you agree to:

- Provide accurate and current information

- Keep your login credentials secure

- Notify us promptly of unauthorised use or suspected security issues

- Accept responsibility for activity occurring under your account, except where prohibited by law

We may suspend or terminate access where reasonably necessary for security, fraud prevention, abuse prevention, legal compliance, or violations of these Terms.

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## 5. Licence to Use the Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to download, install, and use the Service for your personal, non-commercial use.

You may not:

- Copy, modify, adapt, or create derivative works from the Service except as permitted by law

- Reverse engineer, decompile, or disassemble the Service except where prohibited from restricting this by law

- Use the Service unlawfully or fraudulently

- Interfere with the security, integrity, or operation of the Service

- Use the Service to violate the rights of others

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## 6. Your Content and Responsibility

You may enter, upload, or generate data within the Service, including notes, names, usernames, tags, reminders, preferences, and related information (“User Data”).

You retain ownership of your User Data, subject to the rights necessary for us to operate the Service.

By using the Service, you grant us a limited licence to host, store, process, transmit, display, and otherwise use your User Data solely as reasonably necessary to:

- Provide and operate the Service

- Sync and back up your data (if enabled)

- Generate requested suggestions, summaries, or visualisations

- Support integrations you choose to enable

- Maintain security, reliability, and functionality

- Comply with law and enforce these Terms

You are solely responsible for the content you store in the Service and for ensuring you have the right to use that content.

You agree not to use the Service to store or process content that is unlawful, abusive, defamatory, infringing, or otherwise improper.

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## 7. Respect for Third-Party Privacy

Instant Contacts is a personal organisation tool. It is not intended to be used to harass, stalk, unlawfully profile, scrape, or misuse information about other individuals.

You agree not to use the Service to:

- Violate another person’s privacy rights

- Store or use unlawfully obtained information

- Harass, threaten, or intimidate others

- Engage in stalking, surveillance, or abusive monitoring

- Process personal data in violation of applicable privacy or data protection laws

- Use the Service in a way that could reasonably cause harm to another person

You are solely responsible for ensuring your use of the Service complies with applicable law.

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## 8. Data Export and User Responsibility

The Service may provide tools allowing you to export some or all of your data in formats such as CSV, JSON, PDF, or other formats.

You are responsible for:

- Safeguarding exported files

- Any sharing or transmission of exported data

- Any use of exported data with third-party tools, including AI systems, analytics tools, or external platforms

Once data is exported from the Service, its handling may no longer be under our control.

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## 9. AI Features

The Service may include current or future AI-assisted features, such as:

- Follow-up suggestions

- Contact prioritisation

- Suggested tags or categories

- Summary generation

- Prompt suggestions

- Productivity insights

Any AI-generated output is provided for informational and productivity purposes only and may be incomplete, inaccurate, delayed, or inappropriate for your circumstances.

You are solely responsible for deciding whether and how to act on any AI-generated output.

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## 10. Third-Party Services and Integrations

The Service may integrate with or rely on third-party services, platforms, devices, or providers, including current or future services such as:

- Apple App Store

- Apple Push Notifications

- Cloud hosting providers

- Analytics providers

- Crash reporting tools

- Authentication providers

- Subscription billing providers

- Customer support or communications tools

- AI service providers

Your use of third-party services may also be subject to their own terms, privacy policies, and rules.

We are not responsible for:

- Third-party services

- Their availability

- Their accuracy

- Their data practices

- Their security

- Their acts or omissions

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## 11. Subscriptions and Payments

Some features of the Service may require a paid subscription or in-app purchase.

If you subscribe through the Apple App Store, billing, payment processing, subscription management, cancellations, and refunds are generally handled by Apple, subject to Apple’s terms and policies.

Unless otherwise stated:

- Subscriptions may automatically renew

- Renewal may occur unless cancelled before the applicable renewal date

- You can manage or cancel subscriptions in your Apple account settings

We may change pricing, features, or subscription offerings at any time, subject to applicable law and platform rules.

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## 12. Availability and Changes to the Service

We may modify, update, suspend, restrict, or discontinue any part of the Service at any time, with or without notice, to the extent permitted by law.

We do not guarantee that the Service, or any feature, integration, or content, will always be available, uninterrupted, error-free, or compatible with all devices or operating systems.

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## 13. Acceptable Use

You agree not to use the Service to:

- Violate any law or regulation

- Infringe the rights of others

- Upload unlawful, abusive, threatening, defamatory, obscene, or harmful content

- Attempt to gain unauthorised access to accounts, systems, or data

- Interfere with the Service or its infrastructure

- Use the Service in a manner that could create legal liability for us or others

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## 14. Disclaimers

To the fullest extent permitted by law, the Service is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of:

- Merchantability

- Fitness for a particular purpose

- Non-infringement

- Accuracy

- Reliability

- Availability

- Quiet enjoyment

Nothing in these Terms excludes any warranty that cannot lawfully be excluded.

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## 15. Limitation of Liability

To the fullest extent permitted by law, Crimson Global Ltd and its directors, officers, employees, contractors, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of:

- Data

- Profits

- Revenue

- Business

- Goodwill

- Opportunity

- Use

arising out of or relating to the Service, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service shall not exceed the greater of:

- The amount you paid us (if any) for the Service in the 12 months before the claim arose; or

- £50 GBP

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

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## 16. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Crimson Global Ltd and its directors, officers, employees, contractors, affiliates, licensors, and service providers from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

- Your misuse of the Service

- Your violation of these Terms

- Your violation of applicable law

- Your infringement of the rights of any third party

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## 17. Termination

You may stop using the Service at any time.

We may suspend or terminate your access to the Service, with or without notice, where reasonably necessary for:

- Security

- Fraud prevention

- Abuse prevention

- Legal compliance

- Protection of users or systems

- Violations of these Terms

Sections that by their nature should survive termination will survive, including those relating to ownership, disclaimers, liability, indemnity, governing law, and dispute resolution.

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## 18. Governing Law

These Terms are governed by the laws of England and Wales, excluding conflict of law principles.

If a dispute arises out of or in connection with these Terms or the Service, the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection laws in your place of residence provide otherwise.

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## 19. Changes to These Terms

We may update these Terms from time to time.

When we do:

- The “Effective Date” above will be revised

- Material changes may be communicated through app updates, in-app notices, website updates, or other appropriate means

Your continued use of the Service after updated Terms become effective means you accept the updated Terms, to the extent permitted by law.

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## 20. Contact Us

If you have questions about these Terms, please contact us at:

📧 instantcontacts@crimson.global